Frequently Asked
Questions
Questions
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Static
Frequently Asked
Questions
Questions
At Otium Rentals, we specialize in Puerto Rico vacation rentals that offer something for everyone. Whether you’re looking for a private pool, kid-friendly amenities, or luxury accommodations, we have a rental property that will suit your needs. Plus, our team of experts is always available to answer any questions you may have about planning your vacation. So whether you’re wondering what to pack for your trip or how to find the perfect rental property, we’ve got you covered.
Popular Searches About Puerto Vacation Rentals
Is it safe to rent vacation homes in Puerto Rico?
Yes. It is safe to rent vacation rentals in Puerto Rico. Puerto Rico is known for its hospitable attitude and people tend to help each other.
Can you rent a house in Puerto Rico?
Yes. You may rent a house, villa or apartment in Puerto Rico. Otium rentals provides a variety of vacation rental options
How much does it cost to rent a vacation rental in Puerto Rico?
Cost is the outcome of supply and demand. If more people travel to a destination, prices tend to go up. We always recommend reserving your preferred property as early as possible. Check out Otium Rentals’ availability today.
What are the best large group vacation rentals in Puerto Rico?
Although not typical, San Juan does have several large vacation homes. Most of the vacation rental options within San Juan are condos, villas and apartments. Check out Otium Rentals options. That said, outside of San Juan, you will find large vacation homes particularly along the east and west coasts.
Do vacation rentals in Puerto Rico have private pools?
Yes. Vacation rentals with pools in Puerto Rico are common. However, not many properties in the San Juan area also have access to a community or shared pool and a beach. Otium Rentals offers properties with pool and beach access.
What are some kid-friendly vacation rentals in Puerto Rico?
Some top kid-friendly activities include: Old San Juan sightseeing, kite flying, El Yunque Rainforest, Museo del Niño, and Hacienda Campo Rico.
How do I book with Otium Rentals?
Find and Book
You can easily book with Otium Rentals on the main page of our website. You can browse by specific dates and cities, then add filters such as neighborhood, price, and parking.
We can help you find your perfect space. To speak to one of our reservations experts, call 305-798-5010, email us at [email protected], or try our website chat.
Are there any additional charges or fees?
Find and Book
In addition to the cost of staying with Otium Rentals, we charge standard Puerto Rico Room Tax (7% of the total transaction amount) and a cleaning fee. You will see the full breakdown of your charges before payment.
For stays up to 28 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture.
Depending on where you’re staying, we may charge a deposit for stays longer than 28 nights, but we will return it once we’ve completed a check of the property after your stay.
When and how do I pay?
Find and Book
When you book directly through our website, OtiumRentals.com, you will be charged the total amount for your stay (for stays up to 28 nights).
We accept all debit and credit cards, excluding pre-paid credit cards. Unfortunately, we don’t accept cash on arrival.
What if I booked through a third party?
Find and Book
If you weren’t asked to complete our check-in form –– or didn’t receive your check-in details, please call or text +1 305-798-5010.
While reservations made via our website, OtiumRentals.com, are paid in full at booking, some third-party reservations won’t be charged until the reservation is complete.
If you booked through a third party or online travel agency and must cancel your stay, please contact them directly. Otium Rentals will uphold the listing cancellation policy.
Is there a security deposit?
Find and Book
For stays up to 28 nights, you won’t be charged a security deposit, but we do need a credit card on file in case of incidentals.
We may charge a deposit for stays longer than 28 nights, depending on where you stay. Also, following your stay, if the property is damaged or house rules are violated, we may charge fees to the card on file.
How do I cancel my stay?
Find and Book
Reservation on OtiumRentals.com
We offer flexible cancellations for all reservations made on our direct website.
A 24-hour grace period applies for all stays after making the reservation. For a full refund, the guest must cancel at least 5 full days before the listing’s local check-in time (shown in the confirmation email). If the guest cancels less than five days before check-in, the first night plus 50% of all nights after that are non-refundable. If the guest arrives and decides to leave early, 50% of the nightly rate for the nights not spent 24 hours after the cancellation occurs is refunded.
For longer stays paid monthly (up to 90 days) on monthly leases, we require at least 28 days’ notice to cancel or modify without fees.
Booking on other sites
Please cancel or modify your reservation through the site you booked on.
You’ll likely encounter stricter cancellation policies when you book on other sites. Always check a site’s cancellation policy before booking and contact them directly if you have questions.
How do I check in?
Find and Book
Our check-in time is 4:00 PM local time.
For our guests and team members’ security, we will send you detailed check-in instructions 1 hour before the check-in time.
If you’re currently at your Otium property and have your check-in information but are experiencing an issue with the instructions, like an incorrect code or missing key fob – please call or text us at +1 787-422-1988.
To find your check-in details, check your email and spam folder for an email with the subject “Your check-in instructions” from [email protected]. If you didn’t receive this email, be sure you’ve completed our online verification sent via text message and email.
Minimum age needed to reserve
Find and Book
Guests must be at least 21 years of age to reserve & check-in.
Will an employee meet me at my apartment?
Checking In
There’s no need (99% of the time). Instead, we will send you detailed check-in instructions with everything you need to know (1 hour before your check-in time) — secure access codes, a lockbox location, and, in rare cases, details on meeting an Otium Rentals employee to let you in.
If you have questions or concerns, please text or call us at +1 305-798-5010.
What parking options are available?
Checking In
Parking options will vary depending on your property.
If you need parking during your stay, you can filter for properties that have parking available on our website.
Once booked, your parking options will be included in your check-in instructions.
How do I access the Wi-Fi?
Checking in, Staying with Us
Each property comes equipped with its own private Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information in the check-in instructions.
What is your online check-in?
Checking In
Most properties don’t have a front desk, and we need to make sure you’re you before you arrive. After you’ve booked, you’ll receive an email with a link to complete our quick online check-in form. We’ll ask you to verify your ID and confirm your email address and phone number.
Need a place to store your bags?
Checking In
If you plan to arrive earlier or stay later, we have luggage storage options available at most properties.
Long term stays
Guest Experience
For stays over 28 days, we require additional personal information and a signed License Agreement to accommodate the stay. All guests will be required to verify their information which includes a 3rd-party background check. This is to ensure your safety and the safety and well-being of our neighbors and our homes. All information is confidential and will not be shared with anyone for any purposes outside of your reservation. Once all information is verified, we will be able to confirm your reservation. However, we reserve the right to cancel a reservation if you fail to comply or a failed background check. Please be aware that an additional deposit of up to $500 per reservation will be held during the period of your stay and released back within 7 days after check-out to cover any incidentals that may occur at the property. Please reach out to our team if there are any questions and or concerns.
Communication during your stay
Guest Experience, Staying with Us
We do our best to tailor each experience to our guests’ preferences. Want advice or suggestions? We are always available at your disposal. Need a place to stay but don’t feel like chatting? That’s okay, too; we won’t be offended.
Check-Out Time
Guest Experience, Staying with Us
Our check-out time is 11:00 AM local time.
We want to provide a delightful experience to our incoming guests, so we need your help vacating your unit on time.
You may request a late checkout via our Guidebook.
Please be advised any unauthorized check out past 11 AM will have an additional cost.
Our House Rules
Guest Experience, Staying with Us
The house rules here are very important. When you make a reservation with us, you agree to all of our House Rules.
Please be respectful of the home as we like to keep it in good condition. Parties, loud music or noise, and smoking are strictly prohibited. Quiet hours begin at 10 PM and end at 7 AM. Please be respectful of your noise level during quiet hours. Our neighbors live here full time, and we work hard to maintain good relationships with them. Our home is equipped with NoiseAware, which measures sound levels and alerts us if things are too loud so we can give you a heads up. Rest assured that NoiseAware does not record content; it only measures noise levels, so your privacy is 100% guaranteed.
Quiet Hours
Guest Experience, Staying with Us
No parties or events allowed. Quiet hours are daily between 10 PM – 7 AM. Please be respectful to your fellow travelers and keep noise to appropriate levels.
Our homes are equipped with NoiseAware, which measures sound levels and alerts us if things are too loud so we can give you a heads up. Rest assured that NoiseAware does not record content; it only measures noise levels, so your privacy is 100% guaranteed.
Repeated violations of this policy will result in a fee of up to $500 and possible removal from the premises without a refund.
How do I request an early check-in or a late checkout?
Staying with Us
Our check-in time is 4 p.m., and our checkout time is 11 a.m.
We may purchase an early check-in or late checkout time via our Guidebook.
We will always do our best to accommodate.
Do you provide daily housekeeping service?
Staying with Us
We do not provide daily housekeeping, but you can request extra towels, sheets, pillows, or coffee if needed.
Can I request additional beds if I want extra guests to stay?
Staying with Us
We don’t provide extra beds or air mattresses. Still, most properties have sleeper sofas to accommodate additional guests. When searching for a property, you can adjust the filters to specify the number of beds or bedrooms you need. We will display the property’s maximum occupancy (taking into account the sleeper sofas).
How do I request extra coffee?
Staying with Us
We’ve stocked your space with the essential items to make your stay comfortable, including enough coffee to get your caffeine buzz on. If you run out and cannot make it to the store right away, we’re happy to refill your essentials once. Please see our Guidebook if you need a recommendation for a nearby store or local delivery service.
Please note: Given the current health situation, we have restrictions due to local mandates and limited staffing. We will do our very best to accommodate your request. When possible, we will leave items outside your property.
What items are provided?
Staying with Us
All properties are fully stocked to ensure you have the comforts of home during your stay. This includes toiletries, fresh towels, tea, coffee, and kitchen essentials.
We provide enough of the above items to get you started. If you run out during your stay, you can check our Guidebook to find nearby stores and delivery services.
Please note: We can make a one-time courtesy delivery, but it may take up to 36 hours as many of our buildings are not staffed around the clock. If you’d still like to request a replenishment, you can also do so through the app or by contacting us.
Do I need to bring my own toiletries?
Staying with Us
We have stocked your space with enough soap, shampoo, and conditioner to start your stay comfortably. Also, we provide travel-size toothpaste and mouthwash. If you forget your own or run out of what we provide, you can find recommendations for nearby stores or local delivery services in our Guidebook.
How do I request extra towels?
Staying with Us
For the sake of our planet, we ask that you please reuse your sheets and towels and use the laundry machines in your space. Also, if your property does not have a washer or dryer, please reach out to us for replenishments.
Please note: Given the current health situation, we have restrictions due to local mandates and limited staffing. We will do our very best to accommodate your request. When possible, we will leave items outside your property.
How do I request extra sheets?
Staying with Us
For the sake of our planet, we ask that you please reuse your sheets and towels and use the laundry machines in your space. Also, if your property does not have a washer or dryer, please reach out to us for replenishments.
Please note: Given the current health situation, we have restrictions due to local mandates and limited staffing. We will do our very best to accommodate your request. When possible, we will leave items outside your property.
I want to talk to you about a recent stay, how do I do that?
Staying with Us
Our Guest Experience team is available 24/7. In addition, you can contact us via our website chat, email, or platform messaging if you’d like to provide feedback on your stay or request an invoice or receipt.
Will my property have cable television?
Staying with Us
Not all properties are equipped with cable television but should be equipped with an HDMI cable, Chromecast, or something similar. You can find specific information regarding your space in every description of our spaces.
How does Chromecast work?
Staying with Us
Chromecast is a device that plugs into any TV or monitor and can stream content from your phone or computer onto your TV. To get Chromecast, connect the USB power cable to your Chromecast. Then either plug the other end of the USB power cable into an open USB port on your TV or into the included power adapter you will then plug into a power outlet.
Double-check that the Chromecast and the mobile device or tablet you are using to set up Chromecast are on the same Wi-Fi network.
The steps below should help you get onto Chromecast if this is your first time using it:
1. Plugin Chromecast
2. Install the Google Home app
3. Make sure to connect your mobile device/tablet to the same Wi-Fi network that you intend to use to set up your Chromecast device
4. Open the Google Home App
5. Follow the steps in the Google Home App
6. If you don’t see the steps to set up your Chromecast:
1. At the top left of the Google Home app home screen, tap Add Set up device Set up new devices.
2. Follow the remaining steps on the screen.
You should now be set up. However, if you still need help, please get in touch with us.
How do I find or report a lost item?
Staying with Us
If you forgot something during your stay, we’re happy to look and return it if found. Please fill out this form with a description of your item and the best address to ship it. If we do find it, we may ask you to cover the cost of shipping to get it back safe and sound.