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Trust & Safety

Otium Trust Guarantee

Trust and safety are important in many different contexts, especially when traveling. Both are the first things that come to mind when you spend your time and money staying in a short-term rental that you have never visited.

At Otium, we pride ourselves on providing excellent and safe guest experiences. We want to ensure all our guests enjoy a great Puerto Rico vacation. To date, more than 3,000 guests have trusted us by booking directly.

While many guests still book vacation rental stays with online travel agencies such as Airbnb and Vrbo, booking directly remains the safest way to ensure a quality vacation rental experience.

Guests have lost billions to private accommodation scams. That is because listing a fake property on many third-party online travel websites is extremely easy. Even well-known online travel agencies such as Airbnb are vulnerable to such scams. There is no guarantee of 100% protection when booking through a third-party website.

When you book directly with Otium Rentals, you are guaranteed to enjoy a seamless experience with high-quality amenities in your chosen property. We include additional book direct privileges such as complimentary late checkout, insider travel tips, and advance discounts. You also get the Best Price Guarantee.

Our goal is to provide security and confidence when staying or working with Otium Rentals – in all situations and environments.

Enhanced Vacation Rental Cleaning Procedures powered by Turno

Here are some of the ways we ensure trust and safety for our teammates, guests, properties, and owners:
  • We verify the identity of our guests before the reservation is confirmed. This is done by requiring a government-issued ID.
  • Our Terms & Conditions policies outline expected behavior for guests during their stay, including rules around noise levels, number of guests, and use of common areas.
  • We ensure that our properties are safe for guests to stay in through regular inspections and preventive maintenance.
  • We have policies and procedures to protect guests’ privacy and security.
  • Our vacation rentals have outside-only security cameras and noise monitoring devices designed to alert us about unauthorized events & parties.
  • We provide clear and detailed instructions for guests on how to reach our vacation rentals and how to access the property, including any security codes or keyless entry systems.
  • Our Guidebooks provide clear and detailed information about the property and its amenities, as well as having a system in place for our staff to address any questions or concerns our guests may have.
  • We have plans and procedures in place for handling emergencies or unexpected issues that may arise during a guest’s stay.
  • We provide our guests with clear information on contacting us via multiple channels (Twitter help, website chat, email, phone, messenger).
  • We believe in providing a safe and supportive space for diversity, equity, and inclusion among our staff, guests and owners.